TS3ServerBot - Refund Policy

Last Updated: June 29, 2026
Website: https://ts3serverbot.com/

This Refund Policy explains how refunds work for TS3ServerBot ("we", "us", or "our"). It applies to purchases of platform credits ("Credits") made through the TS3ServerBot website and dashboard (the "Service"), and it forms part of, and should be read together with, our Terms of Service.

1. Credit-Based Refunds Only

TS3ServerBot operates on a prepaid credit model. Credits are a virtual unit used only inside the platform to access bot services; they are not real currency or a stored-value wallet. Because Credits are delivered to your account immediately and consumed within the platform, all purchases are generally final.

Where a refund is approved, it is issued only as platform Credits added back to your account. Refunds are never issued as cash, bank transfer, cryptocurrency, or any other external payment, except where a cash refund is required by applicable law.

2. When You May Be Eligible

You may be eligible for a Credit refund in cases such as:

• A duplicate or accidental charge that has not been used.
• A verified billing error on our side.
• A confirmed failure of the Service to deliver the Credits you purchased.

3. Service Outage Compensation

If a verified service outage caused directly by our infrastructure prevents you from using bots you have paid to maintain, we may issue proportional Credit compensation for the affected period at our discretion.

4. What Is Not Refundable

Refunds or compensation will not be provided for:

• Credits that have already been consumed.
• Third-party or TeamSpeak outages.
• Internet, network, or hosting issues outside our control.
• User misconfiguration or misuse of the Service.
• Scheduled maintenance.
• Suspensions or terminations resulting from a violation of our Terms of Service.

5. How to Request a Refund

To request a refund, contact our support team at [email protected] with your account details and the relevant transaction information. We review each request individually and aim to respond within a reasonable time. Approved refunds are credited back to your account balance.

6. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account and forfeiture of remaining Credits while the matter is investigated.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Last Updated" date and may notify you through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

8. Contact

For refund or billing questions, please contact us:
Email: [email protected]
Website: https://ts3serverbot.com/